Frequently Asked Questions

How do I remote desktop into my work computer?
Science Hall has a Group Policy set up to enable all domain-joined PCs to be remoted into from anywhere that there is an Internet connection. 

In order to remote into your desktop computer there are a few things you need to do first:

1. You must have a Windows Desktop PC that is connected to the domain.

2. You need to know the name of your Windows Desktop PC

3. You must have an SHC account created.

4. You must have VPN configured.

Windows Work PC - Is it joined to the domain? What's the name of my computer?

All Windows PCs in Science Hall, with the exception of a handful, are joined to the domain and can be remoted in to. You can tell that your machine is joined to the domain and obtain your computer name by following the steps below:

1. Click on the Start menu in the bottom left corner of your screen and type in Control Panel. Click on Control Panel to open it.
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2. In the search box in the upper-right, type in system. Then click on the link that says See the name of this computer.
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3. On the System properties screen you can obtain your computer name and ensure that your PC is on the domain. The Full computer name is the name you will want to write down. If the phrase shc.wisc.edu appears next to Domain: as shown in thew screenshot below then your PC is joined to the domain.

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4. To ensure that your machine can be remoted in to, click on the Remote Settings link at the top left (under Device Manager).

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5. Make sure that the option to Allow remote connections to this computer is marked and that the checkbox underneath it is checked. If these options are greyed out as shown, THAT IS OK. That means that the Group Policy is applied and working on your machine as it should be. If they are not greyed out and/or the options are not marked as shown, go ahead and manually select the option to Allow remote connections to this computer and check the box underneath it. You do not need to check the box next to Allow Remote Assistance connections to this computer. Please leave that unchecked. Your screen should look like the screenshot below.

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6. You can close out of all of the windows now. Your computer is ready to be remoted in to.

7. Lastly, LEAVE YOUR WORK PC ON. If your PC is powered off you will NOT be able to connect to it.


SHC Accounts

If your PC is joined to the domain and you login to it, you already have an SHC account. If you use a Mac or a laptop you should have an SHC account. If you are unsure whether you have one or not please contact the SHC Help Desk at helpdesk@geography.wisc.edu or helpdesk@nelson.wisc.edu and we will assist you.

Setting up VPN

Detailed instructions for setting up VPN to Science Hall can be found at https://helpdesk.shc.wisc.edu/kb/faq.php?cid=1

Remoting in from home

It is STRONGLY recommended that you remote desktop from a Windows PC - this significantly reduces the chances of failures. If you have a Mac, however, you can search for and install the Microsoft Remote Desktop client in the Apple App store. It is free.

To remote desktop in from another PC:

1. On your home PC, connect to the SHC VPN. See https://helpdesk.shc.wisc.edu/kb/faq.php?cid=1 for instructions on how to configure VPN. If you are not connected to VPN you will not be able to remote in to your desktop.

2. On your home PC, click on Start menu and type in mstsc. You'll see Remote Desktop Connection appear. Click on it to open it.
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3. In the Remote Desktop Connection window enter your computer name from Step 3 above. Press Connect.

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4. Once you press Connect the home PC will begin to initiate a connection to your work PC. You may get an error stating that The identity of the remote computer cannot be verified. Do you want to connect anyway? Check the box that says Don't ask me again for connections to this computer and click Yes.

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5. When prompted for a login, use shc\{yourSHCUsername}. Then enter your SHC password. For example, shc\bbadger. Don't leave off the SHC and be sure to use the backslash under the Backspace key.

6. Your computer should connect after a few moments. You are now remoted into your work PC.

To remote desktop from an Apple Computer:

1. Open the Apple App Store and search for Microsoft Remote Desktop
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2. Click on Get, then Install, to install the Microsoft Desktop Client application
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3. Open your Applications folder and double-click on Microsoft Remote Desktop
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4. On the Add PC screen, add in your computer name - You can find this in Step 3 in the first section of this guide. Leave all of the other settings as-is.
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5. On the Microsoft Remote Desktop screen, double-click on the computer connection you just added.
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6. When prompted, enter your username as shc\{YourSHCUserName} and your SHC password
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7. You may get a warning that the machine you are connecting to doesn't have a proper certificate and that your session may not be secure (it is). Click Continue to continue connecting to your computer.

8. You should now be logged in remotely to your work PC.


Troubleshooting

  • The #1 failure to connect is that you are not connected to the VPN. Please make sure that your VPN is configured as outlined at https://helpdesk.shc.wisc.edu/kb/faq.php?cid=1.
  • Make sure that your work PC is powered on. If it is not powered on, you will be unable to connect. If you need someone to power on your PC please contact the SHC Help Desk and we will do our best to try and get your machine turned on for you. Due to staffing and security issues, however, we may be unable to gain access to your work space.
  • Home computers vary in many different ways due to antivirus software, firewalls, routers, etc. and some of these issues might not be easily identifiable and/or fixable. The SHC Help Desk typically does not offer support for personally-owned computers but we will try our best to help you out.




 Last updated Thu, Mar 12 2020 11:11am

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